Privacy Policy

1. Information We Collect

• Account data: email, password (stored only as a one-way hash), first and last name, phone number (optional).
• Profile data you choose to add: nickname, bio, avatar photo, gender, city, profession, education, work experience and skills, and an optional public email.
• Specialists' work contacts, if you add them: work phone, email, WhatsApp, Telegram and website.
• Content you publish: posts (text, photo, the place you name, and the place, event or service you mention), comments, ratings and reviews.
• Usage data: favorites, interests, collections, subscriptions, city and language preferences.
• View statistics: which profiles, posts, listings and organization pages you open, and when your profile appears in search (see Section 4).
• Moderation records: decisions on your posts and their reasons, and the number of rule violations.
• Booking data: the date, time, party size, notes and contact phone number you give when you request a booking.
• Device information: OS type and app version (for fixing bugs), and the push notification token — only if you enable notifications.
• Location: used only to calculate distances and to show what is near you. It is sent with the request and is never stored on our servers.

2. How We Use Your Information

• To provide and improve RelocApp
• To show you relevant places, events and services in your city
• To publish your posts, comments and reviews
• To check posts against our community rules before they are published
• To show organizations and specialists statistics about views of their pages
• To suggest people you may know
• To process your bookings and notify you of their status
• To send notifications (only if enabled)
• To respond to your support requests and keep the service safe from abuse

3. What Other Users Can See

• Your posts and comments are visible to all users; if your profile is private, your posts are shown only to your followers.
• Your ratings and reviews are shown with your first name and photo.
• Specialists' work contacts and your public email are visible to everyone who opens your profile — you can remove them at any time.
• Your profile may appear in "People you may know" suggestions.
• A post that is waiting for a moderator, or that a moderator closed, is visible only to you.

4. View Statistics

When you open a profile, a post, a listing or an organization's page, we record that view (views of your own pages are not counted). The owner of an organization can see who opened its page — name, photo, profession and number of visits. If you turn off "Analytics" in Profile → Privacy, or your profile is private, you are counted only in totals and never named. All other statistics are shown in aggregate, and audience breakdowns stay hidden until there are enough viewers that no single person can be recognized. View records are kept for up to 12 months and are deleted together with your account.

5. Notifications

With your permission, RelocApp sends:

• Alerts when someone likes or comments on your post, or likes or replies to your comment
• A reminder 3 days before an event you saved to Favorites ends
• A notice when a moderator publishes or closes your post
• Booking requests (for organization owners) and booking status updates (for users)
• Announcements from the RelocApp team

You can turn notifications off at any time in Profile → Notifications — this removes your push token from our servers immediately.

6. Data Sharing

We do not sell your personal data and do not share it with advertisers. We share data only as needed to run the service:

• The organization you book with: your name, contact phone and booking details
• Our service providers listed in Section 10 (hosting, photo storage, notifications, email, crash reports, analytics)
• Legal requirements: when required by law or to protect the safety of our users

Addresses of places and events — never users' addresses — are sent to OpenStreetMap Nominatim to get map coordinates.

7. Data Security and Retention

All communication with our servers is encrypted (HTTPS/TLS). Passwords are stored only as one-way hashes. Only authorized staff have access to the admin panel.

We keep your data while your account is active. When you delete your account, we delete your profile, posts, comments, reviews, view statistics and moderation records. Booking data is kept until the booking is completed or cancelled.

8. Your Rights

• Update your profile or delete your account at any time (Profile → Privacy)
• Make your profile private
• Turn off "Analytics" so that organizations don't see you by name
• Turn off notifications
• Ask us for a copy or deletion of your personal data at relocapp.support@gmail.com

9. Children's Privacy

RelocApp is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has given us their data, contact us and we will delete it.

10. Third-Party Services

RelocApp uses these services, each with its own privacy policy:

• Railway: hosting of our servers and database. Railway Privacy Policy
• Cloudinary: storage of the photos you upload (avatar, post photos, listing images). Cloudinary Privacy Policy
• Firebase Cloud Messaging (Google) and Apple Push Notification service: delivery of notifications. Firebase Privacy Policy
• Gmail (Google): sending emails such as sign-in and password reset codes. Google Privacy Policy
• Google Sign-In and Sign in with Apple: if you choose them, we receive your name and email.
• Google Analytics for Firebase: anonymous usage statistics in the app; on the website it uses analytics cookies only if you accept them; you can change your choice in "Cookie settings" at the bottom of the site.
• Sentry: crash reports and technical error data. Sentry Privacy Policy
• Apple Maps, Google Maps and OpenStreetMap: maps and the coordinates of place addresses. OSM Privacy Policy
• Open-Meteo: the current weather in a city; it receives only the city's coordinates, never your data.

11. Content Moderation and Anti-Abuse

Before a post is published, its text is checked automatically against lists of prohibited words and rules (for example, phone or bank card numbers, links and spam). A post can be refused without stating the exact reason, or sent to a moderator; until a moderator checks it, only you can see it. Moderators can publish or close a post and see its photo; when they close a post, we tell you the reason.

We also record the type, number and time of actions such as likes, comments, posts, ratings, reports, bookings and subscriptions, and the number of rule violations. Repeated violations can temporarily restrict posting or lead to the suspension of an account or an organization. If you believe a decision was a mistake, contact us using the details in Section 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time and will show the new date at the top. Continued use of RelocApp after changes means you accept the updated policy.

13. Contact Us

Questions about this Privacy Policy or your personal data? Contact us: